Returns

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. This policy is open to Canadian residents only.
To be eligible for a return, your item must be in the same condition that you received it, in its original packaging or unused. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact using the form below. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If you purchased our products through a Together Hemp distributor or retailer, please go to the original purchase location for any returns or exchanges.

You can always contact us for any return question.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as opened food or beverages), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

If you have any questions or concerns about a product please do not hesitate to get in touch.

 

Please let us know your order number and reason for return or refund if applicable below. 

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